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The ID10T Files
Computers are crap and people are stupid.
Just when I thought I was out 
17th-Nov-2015 07:17 pm
Three weeks ago, techs pushed an update to the disk encryption software and broke it. User are now calling in at an increased rate to get the recovery key so that they can get on to their machines. They are calling at such an increased rate that the Tier 1 Help Desk call queue can't hand it all and callers are being told to call back later and are then disconnected. Those that do access the queue have hold times of over an hour.

And so, I have volunteered to do what I had done in my previous job for 15 years. . . Tier 1 Help Desk.

Well, not quite. I didn't use the word volunteer. I was not given the opportunity to choose. Instead, my manager chose me and another to do this task, probably based not on my years of experience but on our having the lowest seniority. Newbies get to shovel.

I can't say that I'm particularly bothered by having to do this. I understand the choices that are made when you are a contractor renegotiating a contract. You give things away. No, what bothers me is that I was given away and was told I volunteered. In the conference call my manager unironiocally used the term “volunteer” twice.

Do not speak for me. Do not lie about the choice I did not make and then thank me for it. It's unprofessional and disrespectful.

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