Although I have been employed for six months, I have only been functionally working for two weeks. In that, I already have clients asking me if they can call me directly for assistance or even pass my number on to coworkers.
Wake up, people. I honestly don't know shit about what I'm doing!
OK, that's not entirely true. I understand help desk. I understand troubleshooting. I understand customer service. I don't know the details of how the systems here work or the policies and procedures that things operate under but, based on some of my interactions with my coworkers, specifically the person tasked with "training" me, I am not far behind the game on that front.
On several occasions, I worked an issue as far as I could go before calling out to my mentor. In most of those, her response has been "reinstall," the final resort when Tier 2 can't figure out what's wrong.
So, really? Am I already pretty much up to speed in terms of what I can and cannot accomplish in my position? If not, I'm pretty sure I will be in relatively short order.
I am going to own this place.